Hino Strengthen Sales, Service & Spare Parts Network in Purwokerto & Cilacap Central Java Province Sep 04, 2013
Central Java – PT. Hino Motor Sales Indonesia (HMSI) as a Main Distributor of Hino Trucks and Buses once again strengthen the sales, service and spare parts network with inaugurated new 3S facility in two strategic cities at Purwokerto and Cilacap. (21-22 / 08). Both event was attended by HMSI President Director Toshiro Mizutani, HMSI Director Shinji Yamasaki, HMSI Marketing & Dealer Development Director Nobutaka Otani, HMSI Executive Officer Sales Division Hasan Susanto, HMSI General Manager Service Division Darojat, PT. Mitra Pratama Mobilindo (MP)President Director of Hino Purwokerto Jeffry Hosea, and PT. Cemaco Makmur Corporatama (CMC) President Director of Hino Cilacap Teranggono Mulyono.
HMSI President Director Toshiro Mizutani said, "Both locations have been selected carefully by HMSI management and our dealers based on careful considerations in order to develop Hino network and to establish potential future business. There is potential in the commercial vehicle market in these two cities., The Grand opening of Hino Purwokerto and Cilacap 3S outlets is one of our efforts to increase Hino sales in Central Java Province".
Mizutani added, "These two 3S outlets are ready to provide complete services in sales, vehicle maintenance and provision of spare parts. We opened the showrooms in Purwokerto and Cilacap with the goal to introduce our new facilities and after-sales facilities to Hino customers and the public in both cities. Furthermore, we aim to enhance the image and power brand of Hino in ??Central Java Province. The two new 3S outlets have met Hino standards to maximize Hino service and provide the best experience for Hino customers by providing a larger service area and ensuring the availability of spare parts and after-sales service”.
MP President Director (Hino Dealer Purwokerto) Jeffry Hosea explained, “Hino Purwokerto was constructed at Jl. Jend Sudirman Timur No. 388, Purwokerto with a building the size of 1,262 m2 which stands on 2,584 m2 of land. It is equipped with a 3S facility, namely: Sales, Service and Spare Parts, 6 bays for maintaining Hino vehicles and a spare parts warehouse with area of approximately ??124 m2 which has a capacity of up to 1,601 items”.
“The building area in Hino Cilacap is 1,223 m2 and it was constructed on 3,762 m2 of land. Having located at Jalan Urip Sumoharjo No. 184 Cilacap, it is equipped with a 3S facility, namely: Sales, Service and Spare Parts, 6 bays for maintaining Hino vehicles and a spare parts warehouse with area of approximately ?100 m2 which has a capacity of up to 1,666 items.”. Said CMC President Director (Hino Dealer Cilacap) Teranggono Mulyono.
"Hino as a market leader of commercial vehicles in the medium truck category in Indonesia is aware that in selling commercial vehicles, sales is a small part of the initial process of vehicle ownership. Hino should provide unique service. HMSI regards customers as business associates. In accordance with the jargon of HMSI - Maximizing Range, our services can maximize our customer’s business as we highly prioritize customer service by providing after sales service and ensuring the availability of spare parts. This prioritization is long term in nature,” said Toshiro Mizutani.
In this occasiony, Hino introduce 8 new Ranger type that already launch throughout 2013. Mizutani explain, " The 8 types are 5 units with common rail engine (1). Hino 500 Jumbo Cruising Ranger FM 285 JD - 6x4 Dump Truck with common rail engine, (2). Hino 500 Super Cruising Ranger FG 240 JP - 4x2 light cargo truck which is suitable for inter island transportation due to its large volume; (3). Hino 500 Super Cruising Ranger FG 240 JS - 4x2 light cargo truck which is for inter-city and inter island transportation as its possesses the longest cargo space in its class; (4). Hino 500 Jumbo Cruising Ranger FL 240 JW - 6x2 medium cargo truck which is suitable for inter island transportation with a long cargo space and more powerfull; (5). Hino 500 Jumbo Cruising Ranger FM 285 JW - 6x4 heavy cargo truck which is highly durable on road conditions which is suitable for heavy load transportation."
"And also 3 unit with mechanical engine that tough and economical. Such as: (6) Hino 500 Super Ranger FG 215 JP - 4x2 light cargo truck which is empowered with a tough and economical 215 PS engine which is ideal for milk run / inter plan operational vehicle; (7) Hino 500 Super Ranger FG 235 JS - 4x2 light cargo truck which is suitable for inter city and inter island transportation, since it has the longest cargo hold in its class; (8) Hino 500 Jumbo Ranger FM 260 TH - 6x4Tractor Head Truck with low PS which is suitable for carrying 40 feet trailers. For this event for Purwokerto we will display FG 240 JS and FL 240 JW, we also display Dutro 110 SDBL with Body and Dutro 130 HD X Power. Meanwhile for Cilacap we will display FL 240 JW and FG 235 JS, and Light Trucks Dutro 130 HD X-Power, Dutro 130 MDL and Dutro 110 SDL", added Mizutani.
To support the sales activity and after-sales service to Hino customers. Hino has launched an interesting program for customers, such as FSP or Free Service Program. FSP is a free periodic maintenance services until reach the 60,000 KM or 1 year since customers buy (receive) new vehicles from HINO Authorized Dealers. For Sales activity, Hino Dutro has launched 0% interest program in several regions in Indonesia.
As a customer based company, Hino have a Hino Customer Call Center (HC3) 0-800-100-4466 and SMS Center 0815-1900-1900 is always ready to listen and answer any questions about Hino, ranging from sales to service measures for vehicles. And also, Hino provide Dutro Mobile Service facility at any dealership and ready to go directly to the customers field operations.
Hino Indonesia has 139 sales outlets, 185 service network and more than 1,875 spare parts stores that scattered all over Indonesia. To support after sales service, Hino opened a branch office in Balikpapan and Medan, and Parts Depots opened in Banjarmasin, Balikpapan, Medan, and Surabaya. "In accordance with the Hino tagline " Move to Next Stage ", then we will continue to move further towards another step to become top brands in the commercial vehicle segment, "ended Mizutani.