177 Outlets and 568 Hino Service Bay Ready to provide Total Support services

Jakarta – 22 April 2020. PT Hino Motors Sales Indonesia (HMSI) continues to prioritize commitment to customers as its main focus and contribution in business in the midst of the COVID-19 outbreak situation. Hino is committed to maintain the loyal customer business easier by keeping the service network and spare parts available during this emergency situation.

"We want more contribute to the society by maintaining primary sectors for continuity of social structure. We understand vehicle service and spare parts availability at dealers is very important to ensure the operation of Hino trucks and buses, especially those that are now widely used as transportation and logistics support to fight COVID-19 pandemic, such as logistical trucks for medical equipment, as well as buses that carry medical personnel to the place where they work ". Said President Director HMSI, Masato Uchida.

Hino currently has 177 outlets with a total of 568 bays throughout Indonesia, remains committed to maintaining the satisfaction and trust of loyal consumers, but still implement safety protocol aspects to avoid spreading COVID-19.

"Hino dealers who are currently still operating have certainly implemented Safety and Security Protocols in this emergency situation. So that everyone who comes, whether customers, or employees, stay away from the dangers of COVID-19". Said Takayuki Tsuchida, HMSI Total Support Director.

Hino implements the COVID-19 Safety and Security Protocol throughout the network, such as checking body temperature for employees and customers who arrive with a maximum that is allowed to enter 37 degrees Celsius. In addition, in every corner of the Hino outlets there are hand sanitizers and application of physical distancing with guest chairs, sales counter chairs, and waiting room facilities which are spaced 1 meter apart. Hino also not forget to require use of masks for all individuals who are at the dealer location and minimize direct contact.

For vehicle services entering, preventive protocol is also taken as each Hino truck or bus that enters the bay service will first spray disinfectant, especially in door handle, and driver's cabin to prevent the threat of COVID-19 virus.

For availability of spare parts. Hino has wide spare parts distribution network spread all over Indonesia supported by part depots and part shops. The spare parts center in Jatake, Tangerang and the 5-part depots which are spread to reach all regions of Indonesia are in Medan, Surabaya, Banjarmasin, Balikpapan and most recently in Makassar. Hino also has more than 3,404 part-shops ready to guarantee the availability of spare parts for Hino's loyal consumer business vehicles.

Hino customer also can maximize the advantages of mobile service facilities at the dealers who have it, so that customers don’t have to bother to leave the house, just call our dealers and Hino Mobile Service that is equipped with advanced equipment and trained mechanics will come to the customer's location.

Related with Hino's offer for after-sales services in pandemic times like this, Santiko Wardoyo Chief Operating Officer (COO) HMSI reminded “We hope that customers can take advantage of the Service Campaign that is still ongoing until June 2020, there is also a Servis Hemat Truk Terawat program that provides discounts up to 50% for overhaul parts, and what's also interesting is the Strainer Kit promo, which is now only Rp 900 thousand from the normal price of Rp 1.7 million. So that the vehicle keeps in excellent conditions and can fully support to this important sector”.

In addition to something urgent and need help whether it is sales, vehicle service, or spare parts can contact our Hino Customer Care Center at 0800 100 44 66 customer care center which operates 24 hours or also accessed via WhatsApp at 0815 1900 1900. For loyal Hino customers in certain areas, you can also directly contact the nearest dealer in your city or access to the social media networks of each these dealers in your city to get more information, because in this era of digital industry, each Hino dealer equipped with digital information.

"Hino always with you and ready to serve in this difficult situations, like our products are tough and reliable. For that, loyal customers, don't hesitate to contact us, whatever their needs, be it maintenance, spare parts, or sales services, Hino will drive your business easier" Uchida closing.