T Duta Cemerlang Motors (DCM), the official Hino dealer for the Central Java area, inaugurated the Duta Hino Training Center, an integrated training facility that has been officially certified by PT Hino Motors Sales Indonesia (HMSI) as the organizer of the Hino Quality Service (HQS) program for Junior Mechanics. Located at Jl. Raya Kaligawe 33, Semarang, the presence of this training center aligns with Hino's commitment to ensuring every customer receives consistent, fast, and high-quality Total Support services.

The Duta Hino Training Center is equipped with complete facilities standardized by the Hino Indonesia Academy, including 3 classrooms with a capacity of up to 24 participants and supporting facilities equipped with diagnostic equipment and tools that meet Hino standards. Through these facilities, Duta Hino aims to train 150 to 300 personnel annually, including mechanics, service staff, and sales teams, thereby enhancing customer service to be faster, more precise, and more reliable.

"The inauguration of the Hino Training Center is a strategic step for us to deliver even higher standards of service. With the full support of HMSI, we have prepared this facility to strengthen the competence of our internal human resources while providing added value to customers through structured training programs that meet Hino standards. We believe this training center will be an important foundation in improving service quality and operational performance across the entire Duta Hino network," said Chris Hemasurya, President Director of PT Duta Cemerlang Motors.

In addition to internal use, the Duta Hino Training Center is also designed to meet the human resource development needs of customers. In the next phase of development, this facility will offer various training programs for customers, ranging from driver training covering eco-driving, daily checks, to defensive driving to improve operational efficiency and driving safety. 

This program will also be reinforced with customer mechanic training, such as basic maintenance training, periodic inspections, and minor troubleshooting so that the fleet can continue to operate optimally and downtime can be minimized. Not only that, Duta Hino also provides special training for customer warehouse staff, covering spare parts management, fast moving and slow moving grouping, and storage SOPs so that parts availability is more controlled and efficient. With the presence of these various training programs, Duta Hino is ready to become a competent, practical, and industry-standard human resource development partner for all customers in Central Java.

Duta Hino currently serves thousands of customers in Central Java, with more than 3,000 Hino units operating in the region. The availability of certified mechanics and competent after-sales staff is key to ensuring that every customer unit continues to operate optimally, safely, and efficiently. This training center will also serve as a hub for product knowledge refreshers, technical skills, customer complaint handling, and education on the latest technologies continuously developed by Hino.

“Hino Training Center reflects our Total Support philosophy, which is to build service quality by strengthening human competence. With this facility, we are not only improving the capabilities of mechanics and dealer teams, but also creating new standards for Hino services in Central Java so that customers can enjoy the best experience on every business trip,” concluded Tomoki Hattori, Marketing Director of HMSI.