The geographical conditions and characteristics of transportation routes in Central Sulawesi require buses that are not only durable but also capable of providing comfort and supporting smooth operations on long-distance journeys. Understanding these needs, PT Hino Motors Sales Indonesia (HMSI), together with its authorized Hino dealer for the Central Sulawesi region, PT Patrako Motor Abadi, strengthens its relationship with bus operators through the Hino Customer Bus Mini Gathering in Palu.

Held exclusively, this event brought together Hino and customers from bus companies and transportation businesses in Central Sulawesi, such as PT Carissa Pesona Mandiri, PT Chrisa Jabeka Berjaya, PT Family Transport Jaya, PT Golden Harvest Trans, PO Kesayangan Anda, PT Raja Trans Palu, PT Togean Indah Travel, PT Touna Indah Travel, as well as individual business owners such as H. Bowo Wijaksono. These customers serve various transportation needs, ranging from Intercity Interprovincial Transportation (AKAP), Intercity Intraprovincial Transportation (AKDP), to tourism transportation. This gathering provided an opportunity for Hino to listen to customer needs while presenting product and service solutions that suit their operational requirements.

“We greatly appreciate the presence of our strategic partners from bus companies in Palu. We organized this mini gathering as an opportunity to get closer to our customers and listen directly to their needs in the field. We understand that each region has different operational characteristics, so vehicle solutions and after-sales support must be able to address these needs,” said Guntur Nugraha Budiana, Bus Department Head of HMSI.

Hino Bus Options for Various Transportation Needs

During this event, Hino introduced its comprehensive bus product lineup to address various transportation needs in Central Sulawesi, ranging from travel, tourism, mining, to AKAP and AKDP.

The product lineup includes the Hino Bus 115 SDBL and Primecab L for the microbus segment, Hino Bus MDBL and GB 150 for medium buses, as well as AK, RK, and RM for big buses. Hino also introduced its latest Hino Bus products, SDBL 4x4, MDBL 4x4, and RM 280 ABS Retarder, offering vehicle options for operational needs with more specific characteristics, including the mining and plantation sectors.

One of the highlights is the Hino RM 280 ABS Retarder, which is equipped with a Space Frame chassis, spacious luggage compartments, factory-installed Air Suspension, and a retarder system to support passenger comfort and vehicle control on long-distance journeys.

In addition to providing products that suit operational needs, Hino also strengthens its Total Support through its dealer network. In Palu, PT Patrako Motor Abadi provides 3S (Sales, Service, Spare Parts) facilities to support customer needs, including maintenance services, mechanic support, and spare parts availability.

For bus operators, this support is an important part of maintaining vehicle uptime, especially when fleets operate on long-distance routes. With accessible service and spare parts support, customers can focus more on running their businesses and providing services to the public.

“In the transportation business, vehicle reliability and after-sales support are important factors for smooth operations. We need vehicles supported by service facilities and spare parts availability so that our fleet can continue operating optimally,” said Rudi, Director of PT Raja Trans Palu.